The Impact of Managed Services on existing business process boundaries--ShipTek 2009 Conference – IT Revolution in Maritime Industry

This paper discusses the impact of managed services on existing business processes and their boundaries. The paper presentation is structured as a debate by starting with the definition of \"Managed Services\". Many industries have forged and adopted the term \"Managed Services\" as a synonym f orthe less popularterm \"Outsourcing\". Some of those industries had to redefine themselves due to the growing importance of \"Outsourcing\", as it was used to re-define their value creation chains. Value creation chains are the sum of any business processes, be it core or support processes. Hence, one might argue and come to the conclusion that when value creation chains change or evolve, boundaries of business process may shift